Delivery Frequently Asked Questions (FAQs)
1) We use the following couriers.
The majority of our orders are sent by DPD. Should you need to contact them regarding any delivery issues or general enquiries, please call 08459 300100 quoting your consignment number, alternatively go to www.dpd.co.uk. For smaller parcels we use The Royal Mail.
2) Do you ship outside of the United Kingdom?
Currently if you wish to purchase items from Spotbuyer.com and you are outside of the UK we require cleared funds and you will have to arrange your own courier to collect. Please email or call us (0121 260 0044) before ordering if you are unsure of the process.
3) Can I change the delivery address?
When entering your details in the checkout section on our website you will be given the option to add a different delivery address.
3) When can I expect my order to arrive?
If you place your order before 4pm on a normal working day, you can expect delivery within 1-2 working days. If you order after 4pm on a Friday or over the weekend, your order will be shipped out on the next working day. If any issues arise whereby your order might be delayed, we will contact you to let you know when your order will be shipped and when you can expect it.
5) Can I track my orders once they have been shipped?
We send the vast majority of our orders out via courier so you can usually track your parcels directly from our website. In order to do this, please login with the credentials you initially supplied, and then head to the account section, on the following page, please click on the "your invoices" button. You will then be able to see full invoices for your purchase(s), and you can also press the "track" link, which will take you to the consignment tracking page.
6) Why is my tracking number not working?
Occasionally you will not be able to track your parcel from the reference consignment number you have received in the confirmation email. Please wait until after 5.30PM for orders to be scanned onto the courier system. If your delivery has still not arrived when expected, please contact us on 0121 260 0044.
Delivery Prices
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Two working day delivery, UK mainland |
£4.95 |
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Pre-noon, next working day delivery, UK mainland |
£9.95 |
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Saturday delivery, UK mainland |
£14.95 |
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Two Working Day Non UK Mainland Delivery* |
£19.95 |
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*With Non UK Mainland Delivery we will only deliver to the following Post Codes: N. Ireland BT1 -94, Isle of Man IM1 -9, 99, Isle of Wight PO30 -41, Jersey JE1 -4, Guernsey GY1 -9, Shetland ZE1 -3, Orkney KW15 -17, Scilly TR21-25, Lewis, Uist & Barra HS, Skye IV, Arran KA & Offshore PA Island Locations.
For any other non UK delivery charges please contact us on 0121 260 0044 or e-mail salesteam@spotbuyer.com
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To find out how to get FREE UK Mainland delivery on your entire order click here.